For social media agencies
Reply to comments and DMs
in each brand’s voice
One queue for the Instagram, Facebook and TikTok accounts you already run. Routine questions go out. Complaints wait for a person. Shopify orders are looked up in the reply.
- 01
One queue
Every client’s comments and DMs, in one place.
- 02
A voice per brand
Tone, catalog, FAQs and who to escalate to.
- 03
A check on sensitive replies
Complaints and refunds wait for your team.
- 04
A report the client can read
Response time, volume, and sales from replies.
The retainer problem
Community management sits on almost every retainer, and it is the part your team still does by hand.
Twenty brands means product questions, order status, complaints and creator DMs, each in a different voice. Evenings and weekends slip, and a wrong public reply is your relationship with that client.
One workspace for every client account.
OnlineJobs.ph and Upwork list comment-manager and moderator roles for brands and agencies. Boldiris is the workspace those people are covering by hand: connect the accounts, load the brand, reply, and hold the sensitive ones.
Northpine, Lumen, Fieldday
Instagram and Facebook connected. Shopify connected for Northpine and Lumen.
TikTok stays in the queue as a later connection. The API access is narrower.
The open comments and DMs on a connected account are the work in that session.
The queue
Every client’s inbox, then the reply, then the hold.
Connect one client, load its FAQs and catalog, and the open comments and DMs are the work in that session. A “where’s my order?” no longer means logging into their Shopify.
Open across clients
| Brand | Message | Status |
|---|---|---|
| Northpine | Comment · “link?” | Replied |
| Lumen | DM · “where’s my order?” | Looking up |
| Fieldday | Comment · late delivery | Needs approval |
Each brand keeps its own voice. The report goes out under yours.
Catalog, FAQs and Shopify sit on the brand. Replies, holds and the monthly report come back to the agency, ready to show the client.
What you connect
- Comments
- DMs
- Catalog and FAQs
- Shopify
Per brand
- Voicetone and banned topics
- Ruleswho approves what
What the client sees
October report · your agency’s name
- NPNorthpineReply time, volume, tracked sales
- LULumenReply time, volume, tracked sales
- FDFielddayReply time, volume, issues caught
Sales counted from the comment or DM link or code
Social tools help people reply faster. This replies as the brand.
ManyChat raised $140M in 2025 for social messaging automation. It runs keyword flows, one brand at a time. Sprout Social, Hootsuite and Agorapulse are shared inboxes. Nobody in that set is built for one agency, many voices, and Shopify on the reply.
| Capability | Meta Business Suitefree inbox | Sprout, Hootsuite, Agorapulseshared inbox | ManyChatkeyword flows | VAs and junior managersreplying by hand | Boldiris |
|---|---|---|---|---|---|
| Many client brands in one queue | One brand at a time | Yes, for people to work | Set up per brand | They switch all day | One agency queue |
| Shopify order lookup | No | Little | You wire the flow | They log into the store | In the reply |
| Voice and rules per brand | Keyword replies | In people’s heads | Flows you build | Easy to mix up | A rulebook per brand |
| Sensitive replies wait | You reply | You reply | Whatever the flow does | Depends on the person | You choose what waits |
| Client report, your brand | No | Channel reports | Flow stats | Hard to show revenue | White-label, with tracked sales |
| How you pay | Free | Per seat | Per brand setup | Often $100–500 a month per person | Per brand, set with early agencies |
Early access
10–50 brands
Social agencies, DTC clients
For the person who owns community across the client list.
- Owner or head of community at a social media agency
- 10 to 50 DTC brand accounts on Instagram, Facebook and TikTok
- Priced per brand, so it can sit inside the retainer
Questions from agency owners.
Boldiris is a workspace for social media agencies. You connect each client’s Instagram, Facebook and Shopify. It replies to comments and DMs in that brand’s voice, looks up orders, hides spam, and holds complaints and refunds for a person to approve.
Owners and heads of community at social media agencies managing 10 to 50 DTC brand accounts on Instagram, Facebook and TikTok.
Sprout Social, Hootsuite and Agorapulse give staff a shared inbox so people can reply faster. ManyChat runs keyword flows set up per brand. Meta Business Suite handles one brand at a time. Boldiris is built for an agency running many clients: a voice and rulebook per brand, Shopify order lookup, and a white-label report.
Yes, once that brand’s Shopify store is connected. A where’s-my-order DM can include the order status without someone logging into the store.
Routine questions can go out on their own. Complaints, refunds, and public negative comments wait for someone on your team. You choose which kinds need approval.
Instagram and Facebook comments and DMs, plus Shopify, are the start. TikTok comments and DMs come later, because TikTok’s API access is more limited. Meta generally lets a business message someone within 24 hours of their last message, and it limits automation. Replies stay inside those rules.
Each month the client gets a report under your agency’s name: response time, volume handled, issues caught, and sales that came from a comment or DM link or code.
Priced per brand account per month, so you can mark it up inside the retainer. The number is being set with the first agencies. You’ll see it before you commit to anything.